School shop arrangements for purchasing/refunds & exchanges

Dear Parents/Carers

Purchasing, Refunds and exchanges

We regret that we are still unable to open the school shop for normal sales.  However, if you do need to return or exchange an item there are a limited number of bookable 15 minute appointments available on selected dates during the school holidays. You will not be able to visit the shop without an appointment so that we can adhere to social distancing measures and can limit the numbers attending. Refunds and exchanges will only be made inline with our refund and replacement policy which can be found on our website. (Click here)

Appointments are available to book through Eventbrite by clicking the link below (there is no booking fee):


If you are unable to attend, please remember to cancel your appointment so that someone else can use it - thank you.

The dates available are as follows:

Mon 20 July 2020

Mon 17 August 2020

Mon 24 August 2020

Tues 21 July 2020

Tues 18 August 2020

Tues 25 August 2020

Weds 22 July 2020

Weds 19 August 2020

Weds 26 August 2020


Thurs 20 August 2020

Thurs 27 August 2020


Fri 21  August 2020

Fri 28  August 2020


We have 330 students joining us in September so only one appointment per family is permitted. Multiple bookings will be deleted without notice.

Unfortunately due to government guidelines the changing rooms will not be available.

Customers are required to wear a face covering inside the school shop due to the vulnerability of some staff members and customers.

Please be patient with us, this ordering and collection system is new to us all, and we are doing our best to ensure that we serve you in a safe and timely manner.

With kind regards
Mrs Vicki Sanford
Finance Officer - School Fund
01737 214091